City of Tyler Transit Title VI and LEP PPP Policy

How to file a Civil Rights Complaint

Discrimination

Involves any act or inaction, weather intentional or unintentional, in any program or activity of a Federal-aid recipient, sub-recipient, or contractor, which results in disparate (unfavorable) treatment, disparate impact, or perpetuating the effects of prior discrimination based on disability or in the case of disability, failing to make a reasonable accommodation.

Person Eligible to File

Any person who believes that he or she or any specific class of person has been subjected to discrimination or retaliation prohibited by any of the Civil Rights authorities, based upon disability may file a written complaint. The complaint may be filed by the affected individual or a representative and must be in writing.

Time Limits for Filing

A complaint must be filed no later than 180 days after the following:

• The date of the alleged act of discrimination; or
• The date when the person(s) became aware of the alleged discrimination; or
• Where there has been a continuing course of conduct, on which that conduct was discontinued or the latest instance of the conduct.

Formal Complaints

Formal complaints must be in writing and signed by the person(s) or representative and include the complainant's name, address, and telephone number.

Civil Rights Complaint Form - English
Civil Rights Complaint Form - Spanish

Where to File a Complaint:

Civil Rights complaints should initially be filed with the transit agency. It is in the best interest of all parties involved those issues raised in a complaint of discrimination be resolved at the local level. 

If there is no resolution to the complaint at the transit agency, the TxDOT may be involved in the complaint resolution, and a formal complaint may be filed with either one of the entities listed below:

Public Transportation Coordinator (Tyler District)
Texas Department of Transportation
701 East Main
Atlanta, TX 75551
903-799-1387

Public Transportation Division
Office of Civil Rights
125 East 11th St
Austin, TX 78701-2483
1-866-480-2518

In the event there is no resolution, a formal complaint may be filed with either one of the entities listed below:

U.S. DOT/FTA
Mr. Michael Winter
Director of Civil Rights
400 7th Street SW, Room 9100
Washington, D.C. 20590

U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Ave., NW
Disability Rights Section - NYAV
Washington, D.C. 20530

For information about ADA requirements affecting employment:  

Equal Employment Opportunity Commission
1801 L. St., N.W.
Washington, D.C. 20507
800-USA-EEO (voice)
800-800-3302 (TDD)

For information about ADA requirements affecting telecommunications:

Federal Communications Commission
1919 M St., N.W.
Washington, D.C. 20554
202-634-1800 (voice)
202-632-6999 (TDD)

For information about ADA requirements for accessible design in new construction and alterations:

Architectural and Transportation Barriers Compliance Board
1111 18th St., N.W. Suite 501
Washington, D.C. 20036-3894
800-USA-ABLE (voice and TDD)

For information about ADA requirements affecting places of public accommodation:

Office on the Americans with Disabilities Act
U.S. Dept of Justice
P.O. Box 66118
Washington, D.C. 20035-6188
202-514-0301 (voice)
202-514-0383 (TDD)

For information about ADA requirements affecting transportation:  

Office of the Chief Counsel
Department of Transportation
400 Seventh St. S.W.
Washington, D.C. 20590
202-366-9305 (voice)
202-755-7687 (TDD)